Upgrade From Basic To Advanced
Can I upgrade from Basic to Advanced plan?
Yes, you can upgrade from Basic to Advanced anytime since we'll refund the prorated amount and start the new billing period.
When you upgrade from Basic to Advanced:
- We will refund the prorated amount of Basic Plan.
- We will charge the Advanced plan and reset the quota.
Here is an example:
- After 10 days, you want to upgrade to the advanced.
- In this case, we refund ⅓ of $4.99, which is $3.49, and charge $24.99.
- The new subtitle translation quota will be 100 and the billing start date is reset.
Upgrade from Basic / Advanced to Enterprise
Can I upgrade from Basic / Advanced to Enterprise?
Yes, you can upgrade from Basic/Advanced to Enterprise plan since we'll refund the prorated amount and start the new billing period.
When you upgrade from Basic/Advanced to Enterprise:
- We will refund the prorated amount of the current plan.
- We will charge the Enterprise plan.
- Please email us to contact@xl8.ai to upgrade your plan to Enterprise.
Downgrade from higher plan to lower plan
Can I downgrade from the higher plan to lower plan?
Yes, however, Advanced to Basic requires to wait until the the end of the billing cycle after turning off the auto payment.
Cancel the account
Can I cancel my account?
Yes, however, when you want to close the account, we don't refund any amount and you can keep using until the endpoint of the billing cycle.
